FAQ Categories
Please select one of the categories below:
FAQs for Funeral Directors and Affiliates
- Why should I enter my business in the directory?
By registering your business in the directory you can tell the world about the range of services you offer, what vehicles you have, how well dressed your staff are or just that you exist.
Using the latest seach engine optimisation techniques we are rapidly climbing the rankings and aim to become the number one resource for the public when it come to funerals. We are offering you the opportunity to be listed on our website for free.
- My details aren't showing in the directory yet, why?
All directory entries are checked for accuracy before being published to the directory. This also helps us to prevent entries placed by those who are not genuine funeral directors.
- You don't have my area in the directory.
If we don't have your area listed in our directory please enter it into the section marked "Other". We will then add your area and move your entry to the correct location.
- If my listing is free what's the catch?
Simply there is none. This site is paid for by a number of different income streams. We have the online store where the public can choose from a wide range of memorial products that are simply unavailable in many places, we provide web design and hosting services and we also run the Partings Network.
- You're offering free web design, why?
There are many ways to market your business in the 21st Century and the internet has become the main way that people find information. We offer free web design to funeral directors for two reasons:
1. We strongly believe that the public should be able to find out more about funeral directors before they enter your premises and;
2. We have two provisos - that it must be hosted with us and we make a small amount of money from the hosting fees and that it must contain a link to our website, thereby ensuring that visitors can find us and helping us get up the search engine rankings even further.
- So can I earn money from my website?
Absolutely. In fact we're here to help. By joining our affiliate scheme you get 10% commission on every sale that we make where that customer has come to us from your website. No stock, no handling credit cards, just a check or Paypal payment every month. It's quick and easy to sign up and you could be earning commission within the next hour.
- Why would I want my customers coming to your website?
How often do you update your website? Has it always looked the same? Our website is being worked on every day. That means that when your visitors come to our site they can find something new. And as the website grows so we hope they will come back again and again.
And the more they come back the more likely they are to buy something. Now here's the clever bit. Because they came to us from your website in the first place they have been logged as one of your customers. And it doesn't matter whether they buy something today, tomorrow, next week, next month, next year or in 10 years time, you will get paid the commission for sending them to us in the first place.
(Our tracking system uses cookies, a small piece of code that is stored on their computer - they must use the same computer to make their purchase that they originally used to visit our website in order for the cookie to be picked up by our system.)
FAQs for those wanting to supply Partings with products.
- How long is the agreement?
Our supplier agreement is for a minimum of 12 months. It will then automatically renew for a further 12 months with a 3 month notice period.
However an agreement can be ended earlier by mutual concent.
- What area do you wish to sell my products in?
We are an internet based company and most of our marketing is done in the UK. This means that most of our customers come from the UK. However because the internet can be accessed almost anywhere in the world we do occasionally get customers from abroad. If you don't want us to sell your products in any particlular country just let us know.
- Will you sell my competitors products?
The short answer is YES. We believe that the public should be able to choose from the widest range of products available and therefore we will not offer exclusivity to any one company or product.
- My product is personalised how does that work?
When we take an order for a product that requires personalisation and a degree of interation between customer and supplier we will pass you details of that customer in order that you may contact them direct.
We understand that personalised products can take longer than 5 days to produce and so work with our suppliers to give the customer as much information as possible.
- Can I sell my products direct as well?
Of course you can if you want to. You can also sell though as many different channels as you wish - funeral directors, memorial masons, etc. We will also help you set up a website if you want.
However by using us we take care of marketing your product, handling credit card transactions and customer service issues giving you time to concentrate on your products.
- Can I vary the price during the contract period?
You are free to change your prices at any time as long as you give us at least 1 months notice in writing.
- Will you alter or re-brand my products?
No we won't, and since we never handle your goods there is no chance for this to happen anyway.
- What do I need to do to start?
In order to start we need images of your products, prices to us including shipping, and a description.
Ideally images should be of good quality against a white background, in jpeg format and no bigger than 800px x 600px. If not don't worry as we can convert most things.
If you don't have any pictures of your products please contact us as we can also arrange for them to be photographed at a reasonable cost.
- How and when do I get paid?
We ask that you send us an invoice at the end of each month by the 14th of the following month. We will then pay your invoice within 14 days by direct transfer direct to your bank account.